Accepting AircashPay as a merchant
AircashPay is the payment function of Aircash, a Croatian e-money wallet. The wallet is issued by Aircash d.o.o. in Zagreb, an electronic money institution approved by the Croatian National Bank and listed in its register under number IEN116. The shopper pays from an Aircash balance, which is topped up with cash at retail locations, by bank card or by bank transfer, and approves every payment in the app. Aircash states that it serves over 1.9 million users and is active in more than ten European countries, including Croatia, Germany, Austria, Slovenia, Italy and Romania. Aircash publishes no merchant price. What decides the cost of the method is who handles a dispute, and how a refund gets back into the wallet.
Published prices for AircashPayPer provider, country and channel, further down this pageGo to the pricesHow to accept AircashPay as a merchant
Aircash contracts merchants itself. Its business page sets out three steps: contact through its form, integration through an existing plugin or an API, and activation. For webshops it names two routes, its Magento plugin and the WSPay integration. Monri WSPay, the Croatian gateway, states that it sends Aircash the request, that the merchant agrees the terms directly with Aircash, and that Monri then activates the method on its payment form.
That is two agreements for one method. Monri states that the costs towards Aircash are set out in the terms the merchant accepted with Aircash, and that its own transaction fee is set in its contract with the merchant. Nuvei documents Aircash as a payment method in its API, and in the index Finby carries it. Whichever route you use, establish first which contract holds the method fee.
Rails
AircashPay moves e-money between two wallets, it is not a card payment
The shopper's wallet holds electronic money issued by Aircash. The wallet terms list three ways to fund it: cash at an Aircash distributor, a payment card inside the app, or a bank transfer. Aircash's features page states that cash top-up at retail is available in Croatia, Slovenia, Italy and Romania, and bank card top-up anywhere in the EU and EEA.
Online, the shopper chooses the Aircash payment option on the store's website or starts the payment from the app. In the shop, the shopper tells the cashier they will pay by app and shows a QR code, which the cashier scans. In both cases the shopper approves a pre-filled order and signs it digitally. No issuer or acquirer in the card sense sits in that chain, so there is no interchange and no scheme fee to pass through.
The terms state that once a transaction has been confirmed, the order can no longer be cancelled. A payment is refused when the account holds insufficient funds, when it is blocked or its limits are reached, when credentials or security parameters are missing, or on legal and anti-money-laundering grounds. None of these is an issuer decline, so conversion work on AircashPay is about the balance and the confirmation step.
Where AircashPay is used
Aircash is a Croatian wallet with a wider European footprint. Its features page states that AircashPay payments are available at all merchants displaying the AircashPay sign, and lists withdrawal to a bank account by IBAN in Croatia, Slovenia, Austria, Germany, Spain, Greece and Romania, among others. Aircash publishes no list of countries where shoppers pay, so the reach that counts for you is the share of your own shoppers who already hold a funded wallet. Your checkout data shows it. Start where you see Croatian shoppers.
The checkout is not the only channel. Aircash's business page offers merchants a Marketplace inside the app to sell tickets, vouchers and subscriptions, contactless payment through the app for hospitality, and a top-up service for instant cash deposits. Each is a separate arrangement with Aircash, with its own terms.
Pricing
Aircash publishes no merchant price, and neither does the PSP route
Aircash prints no merchant fee on its business page or its fees page. In the index, Finby carries AircashPay with no published price. Monri WSPay publishes only the activation: additional methods such as Aircash cost nothing when contracted with its base service, and 50 euro one-time when added later. The fee on the payment itself sits in the terms you agree with Aircash.
The cost of an AircashPay payment is therefore the sum of two quotes. Take an illustrative method fee of 1.5% from Aircash and an illustrative gateway fee of 0.10 euro per transaction. On a 40 euro order that is 0.60 plus 0.10, or 0.70 euro. On 500,000 euro of AircashPay volume a year at that order value, which is 12,500 orders, it comes to 7,500 euro in method fees and 1,250 euro in gateway fees, 8,750 euro in total, plus the one-time 50 euro if the method was added later.
These rates are illustrative, not published prices, and the quoted rate decides what you actually pay. Have Aircash and your gateway quote on the same volume, so both lines are added up before you sign either.
Disputes
No chargeback, and the issuer stays out of the dispute
Aircash's wallet terms state that the issuer is not authorised to take part, and will not take part, in negotiations between a merchant and a user. Add a confirmed payment that cannot be cancelled and no card scheme behind it, and there is no chargeback cycle on AircashPay. A shopper with a complaint about the goods takes it to you.
That moves a cost line. Take 1 million euro of card volume at an average order of 50 euro, which is 20,000 orders. At an illustrative dispute rate of 0.3%, that is 60 chargebacks a year. At an illustrative chargeback fee of 15 euro, that is 900 euro in fees, plus up to 3,000 euro of order value where the decision goes against you. On the same volume paid with AircashPay the fee line is zero, and the 3,000 euro becomes your own decision rather than an issuer's.
The figures are illustrative. The saving sits in fees and process, not in the obligation: consumer law on returns and faulty goods applies in full. What replaces the chargeback process is your own complaints and refund policy for wallet payments, applied the same way every time.
Contract
Fix in writing how a refund reaches the wallet
The wallet terms describe how a shopper pays and do not set out how a merchant refunds. Nuvei lists refunds as supported for Aircash on its route, and Aircash does not publish its merchant terms. Because the original payment cannot be cancelled, every refund is a separate movement of money back to the shopper's wallet, and the contract is where it is defined.
Put four things in writing: whether partial refunds are supported, within what time a refund reaches the shopper's balance, whether a refund carries a fee, and from which balance or settlement it is funded. Then fix settlement itself: the day funds reach your bank account and the reference you reconcile on, separately for Aircash and for your gateway where you use one.
A prefunded balance sets the size of the basket
An AircashPay payment can only spend what is in the wallet. The terms list insufficient funds and reached limits as grounds to refuse a payment, and state that Aircash sets initial limits and reserves the right to manage them. A shopper with a 30 euro balance cannot complete a 45 euro order without topping up first, and a cash top-up means a visit to a retail location.
Measure AircashPay failures by reason and by order value, not as one rate. If failed attempts cluster above a certain basket, the method is working as designed, and the answer sits in the other methods your checkout offers beside it. Ask your provider whether the refusal reason is returned to you, because without it a balance failure looks the same as an abandoned payment.
Which payment providers support AircashPay
In the index, Finby (formerly TrustPay) is listed with AircashPay, with no published price. Outside the index, Monri WSPay activates Aircash on its payment form once you have contracted Aircash directly, Nuvei documents it in its API, and Aircash offers its own Magento plugin and API.
The questions to put to each are the same: which contract carries the method fee, whether an activation fee applies, how a refund is executed and funded, and which settlement file you receive.
Retail Payment Methods Transparency Index
Published prices for AircashPay, per provider
One provider in the index offers AircashPay to merchants established in Europe, and it publishes no price.
Each rate is shown as the provider prints it, and the provider's name links to the page it was read on. A published rate is a list rate: what a merchant actually pays is stated in the quoted rate and the contract.
The country where your business is established and from which you sell. Shoppers pay with AircashPay in 7 countries.
Includes the prices providers publish for merchants anywhere in the EU, marked EU-wide.
| Provider | Per transaction | Channel |
|---|---|---|
| Finby (formerly TrustPay) Merchants anywhere in the EU | No price published | Online |
Source: EcomStream, Retail Payment Methods Transparency Index, ecomstream.eu/payment-methods-transparency-index. Read at source between 29 September 2026 and 29 September 2026. A provider that believes a row is wrong can write to index@ecomstream.nl. Every reported correction is checked at the source.
Reviewing what AircashPay costs you
What you pay for AircashPay is set in your agreements, with Aircash and with your gateway, not by a scheme. Start by establishing whether you are overpaying your PSP, and where AircashPay carries a material share of your Croatian volume, add both quotes together before you renew either.
Relevant markets: Croatia, Slovenia, Austria, Germany, Italy, Romania
Payment set-up check
Selling to shoppers in Croatia? Let's check what AircashPay adds to your PSP costs.
Enter your webshop. The check sets your checkout against what shoppers in each of your markets expect, and names the gaps. If you want, it then calculates what those gaps cost you in euros.
Ramon Helwegen
