Frequently asked questions

Please click the questions below for the answers

Who are EcomStream?

EcomStream, a Dutch company, specializes in tailor-made payment solution optimization services for merchants across diverse sectors, spanning Retail, Travel, and Digital services. Whether your sales channel is online, omnichannel, or through a marketplace, our services are crafted to ensure you harness your payment solution to its fullest potential. We focus on optimizing costs, fostering innovation, and enhancing the overall customer experience for the benefit of your company.

What is your expertise?

EcomStream leverages cutting-edge market insights to assess and enhance your current payment solution, aiming for reduced costs and an improved customer experience to boost conversions. Based on your objectives, we offer two distinctive methods:

Option A: Cost optimization of the payment solution. Embark on a risk-free journey to assess and optimize your existing PSP contract. We ensure you’re not just spending but investing wisely. Are you truly getting the value you deserve?

Option B: RFP (tender) management of the payment solution. Launch a comprehensive market exploration when your current PSP lacks features or no longer aligns with your company’s evolving business drivers. This is crucial for international expansion, omnichannel goals, or simply to reassess the strategic fit with your current provider.

Both options A & B deliver significant benefits. During a personalized discussion, we can determine which aligns best with your specific requirements.

Option +: Checkout flow optimization. Recognizing that the PSP only influences the final stage of the checkout process, namely the payment process, EcomStream introduces a “plus” option – Checkout Flow Optimization. This complements both Option A and B, ensuring your checkout aligns with the latest customer expectations and integrates (conversion-driving) gamification techniques. It’s not just about payment solutions; it’s about creating a checkout that captivates.

Does it make sense to (cost) optimize my payment solution?

Unlock hidden savings, as you are probably leaving money on the table with your payment service provider. In the fiercely competitive (online) payments arena, your PSP might have untapped (cost) optimization features.

EcomStream consistently achieves remarkable savings, often exceeding 30%, through our cost optimization projects. While the payments market may seem complex, one thing is clear – lower payment service provider costs mean higher returns on your conversions.

Don’t miss out on potential savings; our effort comes with a no cure no pay guarantee.

Please refer to option A in project approach for all details and start maximizing your profits today!

Can I outsource my payment RFP (tender) to you?

Absolutely. EcomStream brings in-depth expertise to oversee the complete end-to-end payment solution RFP (tender) process. We cover everything, starting from evaluating the current status, crafting the RFP document, to renegotiations and onboarding.

Our service is entirely molded around your unique requirements and company goals, ensuring a bespoke approach that perfectly fits your needs.

For a comprehensive overview, delve into option B in project approach.

What is checkout flow optimization?

The online checkout experience is crucial, yet it’s frequently undervalued.

Once your customer has made a decision, the checkout process should be swift and seamless. The journey to optimize your checkout flow begins with a thorough assessment of your current checkout process, culminating in a comprehensive usability report that highlights potential optimizations. This holds immense value for both you and your customers.

EcomStream offers this service as an invaluable “plus” option“, complementing our payment solution optimization services.

Elevate your customer experience and streamline your checkout with our tailored approach.

Can I hire you on an interim basis as well?

Certainly. Explore multiple use cases and check availability by clicking here.

How about confidentiality?

Rest assured, EcomStream maintains an unwavering commitment to safeguarding your sensitive contractual and commercial information. We uphold a strict policy of confidentiality, a cornerstone of our services, reinforced by a Non-Disclosure Agreement (NDA). Your trust in us is paramount, and we prioritize the security and privacy of your valuable data.

In one sentence, why should I work with you?

You will sell more and pay less.

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