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Payment costs and performance, from the merchant side of the table

01

Payment costs and performance, from the merchant side of the table

Most of what is published about payment costs is written by the companies that charge them. This is the other side of that table. Everything here is written by Ramon Helwegen, in payments since 2009 and eight of those years inside PSP sales, working for retailers and brands only. No PSP, acquirer or scheme pays for a word of it.

02

What am I actually paying?

A card transaction carries three separate costs. Interchange, which your acquirer passes to the issuing bank. Scheme fees, charged by Visa and Mastercard for use of the network. And your acquirer's markup, which is the only part that was ever negotiated. Blended pricing hides all three behind a single rate, so the first question is not whether your rate is competitive, it is whether you can see what sits inside it.

Start with what your PSP costs are made of, then what your PSP will not tell you about interchange and why rising scheme fees are eating your margin. If you would rather work from your own invoice than from the theory, that is what cutting your PSP costs involves. And if your contract is already pass-through, the question is no longer what the rate is but whether the amounts reaching your invoice are the amounts the schemes actually charged, which is a reconciliation rather than a negotiation, and is covered under pass-through cost verification.

03

Why do transactions fail?

Authorisation rate is the most expensive number most merchants never look at. A single percentage point of declined volume is revenue that was won in the basket and lost at the gateway, and it never appears as a line on any invoice. The causes sit across 3DS configuration, SCA exemptions and TRA, network tokenisation, retry logic and acquirer routing. None of them requires a replatform to fix.

The online payments guide covers the mechanics. Regulation is only one of the things moving: PSD2 and PSD3 reset the rules for authentication, scheme fees keep rising, and iDEAL is migrating to Wero on a timetable meant to complete by 31 December 2027. Doing the measurement on your own traffic, and holding the provider to it, is managed performance optimisation.

04

Which payment methods do I need?

Coverage is a cost decision before it is a product decision. Every method you add carries its own economics, its own settlement behaviour and its own effect on conversion in the market it belongs to. The index below covers 63 methods across Europe, the Americas and Asia. Each entry sets out what it is, where it matters, and what it means for a merchant rather than for a cardholder.

One thing worth stating plainly, because it is the single most common misunderstanding in this field. You contract with your PSP, never with a scheme. What you pay to accept iDEAL, Bancontact or Visa is a pricing decision somebody made about you, not a published rate you are stuck with.

Coverage decided while the contract is open costs nothing extra to add. Decided afterwards it is a change request with a price on it, which is the argument for settling it inside a payment RFP.

05

The channel guides

Where the money goes depends on where the payment happens. Three channels, and the step that sits inside all three.

Online payments

Authorisation rate, routing, tokenisation and the cost of a declined transaction you never see on an invoice.

Read the guide

Point-of-sale payments

Terminal estates, acquiring at the till, and why the contract term matters more than the hardware.

Read the guide

Unified commerce payments

One provider across channels, what that buys you and what it locks you into.

Read the guide

Checkout flow optimisation

Conversion at the payment step, measured rather than assumed.

Read the guide

06

Payment methods, 63 of them, grouped by market

Sixty-three methods, grouped by the market they belong to rather than alphabetically, because coverage is decided per market. The full index sits at payment methods.

Netherlands and Belgium

The two markets where a card-only checkout costs the most conversion, and where the cheapest methods are the ones a merchant is least likely to have priced recently.

DACH

Germany, Austria and Switzerland. Invoice and direct debit still carry share that cards would take elsewhere, the German domestic debit scheme prices differently from the international ones beside it, and Switzerland runs on its own two rails.

Nordics

Mobile-first and account-to-account. Each market has one dominant local method and very little tolerance for its absence.

Southern and Central Europe

Fragmented, domestic, and routinely underserved by providers who treat the region as one market.

Global cards and wallets

Where interchange, scheme fees and acquirer markup actually live. A wallet is a presentation layer over the card behind it, so its economics are the card's economics plus whatever the wallet adds.

Rest of world and specialist methods

Market access rather than pricing. If you sell into these markets, the shortlist of providers who support them properly is short, and that belongs in the tender rather than in a later change request.

07

Latest analysis

Six pieces published in 2026, newest first. The full archive, including everything written before this year, sits in the blog.

27 July 2026

Rising scheme fees are eating your margin. Who is actually checking them?

Scheme fees rise several times a year, unregulated and largely unchecked.

13 July 2026

What your PSP will not tell you about interchange

The interchange rate cannot be negotiated. Which rate applies to you can be.

16 June 2026

PSP performance optimisation: what it means, what it costs you, and what you can actually change

Your PSP measures performance and so does your finance director, and they are not looking at the same numbers.

1 June 2026

What your PSP costs are made of: interchange, scheme fees and margin

How PSP costs break down, and which components are actually negotiable.

26 May 2026

PSD2 and PSD3: what Dutch online retailers need to know now

PSD3 and the PSR are settled in substance. What changes, and when it applies.

20 March 2026

Payments are essential, but they are not where the transaction is won

Payments have to work, be reliable and cost little. The larger gains sit elsewhere.

08

Work out your own numbers

The PSP Upside Calculator is a free estimate of what your payment set-up is leaving on the table, across cost and performance together. Reading about interchange is useful. Putting your own volume against it is more useful, and that is all this does.

It asks for your turnover and your monthly PSP invoice, both optional, your business model and channel split, your transaction volume, the markets you sell in, who your provider is and how long you have been with them. Then it asks how that provider actually behaves: whether it brings savings to you unprompted, what it does about performance, and what its market sessions are worth. About two minutes, and nothing is uploaded.

What comes back is a range rather than a quote. It estimates what is recoverable across cost and performance together, because the two are rarely separable. A merchant on a keen headline rate can still be losing more to declines than to margin, and a merchant with a strong authorisation rate can still be paying for a cardmix nobody has revisited since the contract was signed.

The result goes to an email address you give at the end, and you choose whether that is the end of it. One option sends the estimate and nothing follows. The other sends it with an offer to go through it.

09

Who writes this

EcomStream works for retailers and brands only, and every engagement is handled personally by Ramon Helwegen. It takes no fee, referral or commission from any PSP, acquirer or scheme, which is the reason these pages can say what they say. More on the firm, or the work itself under solutions.

One conversation is enough to know whether there is anything here

A thirty-minute Teams call, on your own figures. You pay no upfront fee on any of the services. Nothing to prepare, the outline is enough.