Bugaboo
Bugaboo designs and manufactures premium mobility products from its headquarters in Amsterdam and its factory in Xiamen, China. Founded in 1994, the company generates around USD 250 million in revenue, employs about 800 people and operates in 21 countries, blending design and engineering into products built to last and to be refreshed rather than replaced.
The challenge
A premium brand selling across 21 countries runs significant volume through its primary global payment provider. Bugaboo’s contract, rates and fees had not been tested against the current market, and at that scale even a modest gap between the agreed terms and what was achievable translates into a large absolute cost every year.
The approach
EcomStream optimised the contract, rates and fees of Bugaboo’s primary global payment provider. A defining feature of this engagement was the way it was run: EcomStream acted as a silent partner, taking on all the heavy lifting and scripting the communication with the provider on Bugaboo’s behalf, so the result was achieved with very little time investment from the Bugaboo side.
Alongside the negotiation, EcomStream strengthened Bugaboo’s internal knowledge of payments, leaving the team better equipped to make informed decisions on its own going forward.
The outcome
The renegotiation delivered a six-figure annual saving and materially better commercial terms, creating a lean, efficient and scalable payment setup. Bugaboo lowered its operating cost without disruption and came out with a payment infrastructure ready to support continued global growth.
“I worked with EcomStream recently to renegotiate our rates with our online payment platform and had real success in doing so.
EcomStream picked up all the heavy lifting and scripted all the communication as a silent partner on my behalf and as a company we managed to make a significant saving on our fees with very little time investment our side.
I would highly recommend working with them and look forward to doing so again in the future.”
Jordan Sykes
Head of Digital CX and Engineering, Bugaboo International
