TopVintage

TopVintage is Europe's leading online retro boutique, built on a love of vintage-inspired fashion. It offers an extensive collection of clothing, dresses, shoes, swimwear, beauty and gifts, home to more than 200 brands. It is a global player in a clearly defined niche.

The challenge

A global niche retailer carries the same payment cost pressure as any high-volume online business: commercial conditions that quietly erode the gross margin on every conversion. On top of that, years of invoicing can hide errors that no one inside the business is positioned to catch, errors that keep draining value for as long as they go unnoticed.

The approach

EcomStream improved TopVintage's commercial conditions through up-to-date market knowledge and expert negotiation, securing more favourable payment terms. Alongside the forward-looking work, EcomStream ran a forensic audit of the payment invoicing, and that audit uncovered historical billing errors that had been affecting the company's financial position for years.

This is the part most reviews never reach. Optimising future rates is one thing; going back through the invoices line by line to find what was wrongly charged, and recovering it, is another, and it is where a specialist eye pays for itself.

The outcome

TopVintage achieved a substantial increase in gross margin per conversion, and the audit allowed it to correct past mistakes and recover value that had previously been lost. The combination of sharper terms and corrected invoicing lets the business operate more efficiently and capture more from every transaction.

"Ramon from EcomStream has a lot of expertise in the field of payment solutions and Payment Service Providers. We have made significant savings for our online payment solutions that will benefit us for years to come. Win/win situation, no cure no pay."

Ruiz Quaedvlieg
Financial Controller, TopVintage

topvintage.com