von Ramon Helwegen | Mai 28, 2021 | EcomStream (DE), EcomStream (Eng)
Every merchant knows that checkout is where conversion happens or doesn’t. What fewer act on is that checkout is also where customer relationships are built or lost. Speed is the entry ticket. Everything beyond that is where the margin is made. Online checkout...
von Ramon Helwegen | Feb. 17, 2021 | EcomStream (DE), EcomStream (Eng)
In an ecommerce replatforming project, the payment layer is consistently the most underweighted workstream. It is also the one where a mistake costs the most, because it sits at the exact point where you convert traffic you already paid to acquire into revenue. I have...
von Ramon Helwegen | Apr. 28, 2020 | EcomStream (DE), EcomStream (Eng)
Roughly seven in ten carts never convert. Baymard puts the average cart abandonment rate at 70.22 percent, and that number has barely moved in two decades despite better technology, better devices and better design tools. The product has been chosen and the price has...
von Ramon Helwegen | Juli 4, 2019 | EcomStream (DE), EcomStream (Eng)
Frictionless payment is no longer a differentiator. It is the baseline customers expect, and the moment a checkout asks too much, conversion leaks. Tokenization is the mechanism that lets you remove that friction without weakening security, and done well it does more...
von Ramon Helwegen | Juni 28, 2019 | EcomStream (DE), EcomStream (Eng)
The traditional customer journey has a clear structure. A consumer discovers a product, visits a website, adds it to a cart, and completes a checkout. Every step is deliberate, and every step is a potential drop-off point. Contextual commerce breaks that structure. It...
von Ramon Helwegen | Jan. 2, 2019 | EcomStream (DE), EcomStream (Eng)
Most merchants are, and most have no idea by how much. Not because they made a bad decision, but because the payment setup that was right two years ago quietly stops being right. Volumes grow, the cardmix shifts, new methods appear at checkout, customers move to...
