{"id":261320,"date":"2026-08-16T11:24:31","date_gmt":"2026-08-16T09:24:31","guid":{"rendered":"https:\/\/www.ecomstream.eu\/?post_type=project&#038;p=261320"},"modified":"2026-08-16T15:53:02","modified_gmt":"2026-08-16T13:53:02","slug":"staples-solutions","status":"publish","type":"project","link":"https:\/\/www.ecomstream.eu\/fr\/project\/staples-solutions\/","title":{"rendered":"Staples Solutions"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1><strong>Staples Solutions<\/strong><\/h1>\n<p>Bas\u00e9e \u00e0 Amsterdam, Staples Solutions est un fournisseur de premier plan de produits, services et solutions pour l'environnement de travail des entreprises \u00e0 travers l'Europe. Elle exploite des filiales en propre dans 10 pays, couvre 38 pays de la zone EMEA via ses Global Alliance Partners et propose des solutions dans 54 pays dans le monde.<\/p>\n<h2><strong>L'enjeu<\/strong><\/h2>\n<p>Staples entendait d\u00e9ployer une nouvelle solution de paiement paneurop\u00e9enne comme \u00e9l\u00e9ment critique d'une transformation num\u00e9rique plus large, \u00e9troitement li\u00e9e au changement de plateforme e-commerce. L'objectif \u00e9tait de moderniser et de fluidifier les op\u00e9rations de paiement sur plusieurs march\u00e9s europ\u00e9ens \u00e0 la fois, avec une exp\u00e9rience de paiement sans couture en fa\u00e7ade et une int\u00e9gration financi\u00e8re solide \u00e0 l'arri\u00e8re. Un projet de cette ampleur exige une capacit\u00e9 paiement exp\u00e9riment\u00e9e au sein de l'\u00e9quipe, et non un conseil depuis la touche.<\/p>\n<h2><strong>L'approche<\/strong><\/h2>\n<p>Il s'agissait d'une mission de mise en \u0153uvre. EcomStream a apport\u00e9 une capacit\u00e9 paiement exp\u00e9riment\u00e9e et op\u00e9rationnelle au sein d'une \u00e9quipe internationale et pluridisciplinaire de product owners, d\u00e9veloppeurs, designers UX, architectes IT et gestionnaires de risque, accompagnant le d\u00e9ploiement du nouveau prestataire de bout en bout, de l'int\u00e9gration front-end avec la plateforme e-commerce \u00e0 la connectivit\u00e9 back-end avec les syst\u00e8mes financiers et de rapprochement.<\/p>\n<p>La valeur r\u00e9sidait dans la traduction et la coordination. EcomStream a d\u00e9fini les exigences d'int\u00e9gration, s'est assur\u00e9 que la solution \u00e9tait correctement test\u00e9e et align\u00e9e sur le changement de plateforme, et a servi de pont entre le m\u00e9tier et la technique, transformant les besoins m\u00e9tier en exigences techniques sur lesquelles architectes et d\u00e9veloppeurs pouvaient b\u00e2tir. Une attention particuli\u00e8re a port\u00e9 sur la gestion des risques et la conformit\u00e9, afin que la solution r\u00e9ponde aux normes r\u00e9glementaires europ\u00e9ennes et aux protocoles de s\u00e9curit\u00e9 internes de Staples.<\/p>\n<h2><strong>Le r\u00e9sultat<\/strong><\/h2>\n<p>Staples en est sortie avec une solution de paiement paneurop\u00e9enne l\u00e9g\u00e8re, \u00e9volutive et p\u00e9renne, pleinement int\u00e9gr\u00e9e \u00e0 ses syst\u00e8mes financiers et align\u00e9e sur sa plateforme e-commerce. Le dispositif prend en charge plusieurs moyens de paiement selon les pays, fournit un reporting et un rapprochement avanc\u00e9s, et donne \u00e0 l'entreprise une meilleure transparence financi\u00e8re et la souplesse n\u00e9cessaire pour grandir. C'est un exemple clair de la mani\u00e8re dont une capacit\u00e9 paiement exp\u00e9riment\u00e9e int\u00e9gr\u00e9e \u00e0 une \u00e9quipe transverse porte une transformation num\u00e9rique r\u00e9ussie.<\/p>\n<p><em>\u00ab L'\u00e9quipe e-commerce de Staples, dont j'\u00e9tais responsable, a fait appel \u00e0 Ramon Helwegen en 2020 et 2021 pour la contractualisation et la mise en place d'une solution de paiement fond\u00e9e sur Adyen pour l'activit\u00e9 europ\u00e9enne de Staples. Gr\u00e2ce \u00e0 son aide et \u00e0 sa collaboration, nous avons r\u00e9ussi \u00e0 la faire fonctionner et \u00e0 finaliser les parcours clients e-commerce. \u00bb<\/em><\/p>\n<p><strong>Ronald van Drunen<\/strong><br \/>Head of eCommerce and Data Management B2B and B2C, Director, Staples Europe<br \/><em>Traduit de l'anglais.<\/em><\/p>\n<p><a href=\"https:\/\/www.staples.com\/\" target=\"_blank\" rel=\"noopener\">staples.com<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_image_0 et_pb_image et_pb_image_sticky et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ecomstream.eu\/wp-content\/uploads\/staples_logo-1.png\" width=\"2400\" height=\"2400\" srcset=\"https:\/\/www.ecomstream.eu\/wp-content\/uploads\/staples_logo-1.png 2400w, https:\/\/www.ecomstream.eu\/wp-content\/uploads\/staples_logo-1-1280x1280.png 1280w, https:\/\/www.ecomstream.eu\/wp-content\/uploads\/staples_logo-1-980x980.png 980w, https:\/\/www.ecomstream.eu\/wp-content\/uploads\/staples_logo-1-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2400px, 100vw\" class=\"wp-image-11270\" title=\"staples_logo\" \/><\/span><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_animated et_pb_module et_block_module\" href=\"https:\/\/www.ecomstream.eu\/client-cases\/\" data-icon=\"\ue106\">To another case<\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Une capacit\u00e9 paiement exp\u00e9riment\u00e9e au sein d&rsquo;une \u00e9quipe de mise en \u0153uvre internationale : une solution paneurop\u00e9enne l\u00e9g\u00e8re et \u00e9volutive, pleinement int\u00e9gr\u00e9e aux syst\u00e8mes financiers.<\/p>\n","protected":false},"author":1,"featured_media":251819,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"cas client Staples","_yoast_wpseo_title":"Cas client Staples : solution de paiement paneurop\u00e9enne | EcomStream","_yoast_wpseo_metadesc":"Une capacit\u00e9 paiement exp\u00e9riment\u00e9e dans l'\u00e9quipe de mise en \u0153uvre pour une solution paneurop\u00e9enne li\u00e9e au changement de plateforme.","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_meta-robots-adv":"","_yoast_wpseo_canonical":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","footnotes":""},"project_category":[261],"project_tag":[],"class_list":["post-261320","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-category-client-cases-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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