{"id":245542,"date":"2022-04-21T11:06:26","date_gmt":"2022-04-21T09:06:26","guid":{"rendered":"https:\/\/www.ecomstream.eu\/project\/staples-solutions\/"},"modified":"2026-06-07T18:31:14","modified_gmt":"2026-06-07T16:31:14","slug":"staples-solutions","status":"publish","type":"project","link":"https:\/\/www.ecomstream.eu\/fr\/project\/staples-solutions\/","title":{"rendered":"Staples Solutions"},"content":{"rendered":"

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Staples Solutions<\/strong><\/h1>\n

Bas\u00e9 \u00e0 Amsterdam, Staples Solutions est l’un des principaux fournisseurs de produits, de services et de solutions pour les entreprises en Europe. Elle poss\u00e8de des filiales dans 10 pays, couvre 38 pays de la r\u00e9gion EMEA par l’interm\u00e9diaire de ses Global Alliance Partners et propose des solutions dans 54 pays \u00e0 travers le monde. <\/p>\n

Le d\u00e9fi<\/strong><\/h2>\n

Staples a entrepris de mettre en \u0153uvre une nouvelle solution de paiement paneurop\u00e9enne en tant qu’\u00e9l\u00e9ment essentiel d’une transformation num\u00e9rique plus large, \u00e9troitement li\u00e9e au reformatage de sa plateforme de commerce \u00e9lectronique. L’objectif \u00e9tait de moderniser et de rationaliser les op\u00e9rations de paiement sur plusieurs march\u00e9s europ\u00e9ens \u00e0 la fois, avec une exp\u00e9rience de paiement transparente \u00e0 l’avant et une int\u00e9gration financi\u00e8re solide \u00e0 l’arri\u00e8re. Un projet d’une telle envergure exige une capacit\u00e9 de paiement de haut niveau au sein de l’\u00e9quipe, et non pas des conseils venant de l’ext\u00e9rieur. <\/p>\n

L’approche<\/strong><\/h2>\n

Il s’agissait d’une mission de mise en \u0153uvre. EcomStream a fourni une capacit\u00e9 de paiement senior pratique au sein d’une \u00e9quipe internationale et multidisciplinaire de propri\u00e9taires de produits, de d\u00e9veloppeurs de logiciels, de concepteurs UX, d’architectes informatiques et de gestionnaires de risques, soutenant le d\u00e9ploiement du nouveau PSP de bout en bout, de l’int\u00e9gration frontale avec la plateforme de commerce \u00e9lectronique \u00e0 la connectivit\u00e9 back-end avec les syst\u00e8mes financiers et de r\u00e9conciliation. <\/p>\n

La valeur r\u00e9side dans la traduction et la coordination. EcomStream a d\u00e9fini les exigences d’int\u00e9gration, s’est assur\u00e9 que la solution \u00e9tait correctement test\u00e9e et align\u00e9e sur l’effort de replatforming, et a servi de pont entre l’entreprise et la technologie, transformant les besoins de l’entreprise en exigences techniques sur lesquelles les architectes et les d\u00e9veloppeurs pouvaient s’appuyer. Une attention particuli\u00e8re a \u00e9t\u00e9 accord\u00e9e \u00e0 la gestion des risques et \u00e0 la conformit\u00e9, en veillant \u00e0 ce que la solution r\u00e9ponde aux normes r\u00e9glementaires europ\u00e9ennes et aux protocoles de s\u00e9curit\u00e9 internes de Staples. <\/p>\n

Le r\u00e9sultat<\/strong><\/h2>\n

Staples a mis en place une solution de paiement paneurop\u00e9enne l\u00e9g\u00e8re, \u00e9volutive et \u00e0 l’\u00e9preuve du temps, enti\u00e8rement int\u00e9gr\u00e9e \u00e0 ses syst\u00e8mes financiers et align\u00e9e sur sa plateforme de commerce \u00e9lectronique. La configuration prend en charge de multiples m\u00e9thodes de paiement dans tous les pays, fournit des rapports et des rapprochements avanc\u00e9s, et donne \u00e0 l’entreprise une meilleure transparence financi\u00e8re et la flexibilit\u00e9 n\u00e9cessaire pour s’adapter. Il s’agit d’un exemple clair de la mani\u00e8re dont une capacit\u00e9 de paiement de haut niveau au sein d’une \u00e9quipe interfonctionnelle favorise une transformation num\u00e9rique r\u00e9ussie. <\/p>\n

\u00ab\u00a0L’\u00e9quipe Staples eCommerce, dont j’\u00e9tais responsable, a consult\u00e9 Ramon Helwegen en 2020 et 2021 pour la contractualisation et la mise en place d’une solution de paiement bas\u00e9e sur Adyen pour l’activit\u00e9 Staples Europe. Gr\u00e2ce \u00e0 son aide et sa collaboration, nous avons r\u00e9ussi \u00e0 le faire travailler et compl\u00e9ter les parcours des consommateurs et des clients du commerce \u00e9lectronique. \u00bb<\/em><\/p>\n

Ronald van Drunen<\/strong>
Responsable du commerce \u00e9lectronique et de la gestion des donn\u00e9es B2B et B2C, Directeur, Staples Europe<\/p>\n

staples.com<\/a><\/p>\n

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